We usually ship the product within 24-48 business hours after receiving the order.

Transit times are determined basis your location but generally it takes 4-5 working
days to deliver the products at your doorstep. However, shipping may be varied
during acts of nature, festivals or unforeseen circumstances that may impede the
logistical planning. If your order is time sensitive, please contact us and expedited
shipping shall be organized if possible.
Please note the tracking id will be available under ‘My Orders’ section only after
dispatch which is usually 24-48 hours after placing the order. As an operating
guideline, orders equal to and under INR 300, shall carry a nominal shipping fee
based on location.
Return & Refunds
We offer you hassle free returns within 14 days from the date you receive your order.
Please ensure that the product is unused, sealed and the tags & other packaging is
intact.
1. Do not accept the package which looks tampered/unsealed from the outside. If
possible, inform us immediately by writing to us on info@acplhomecare.com or call
us on +912228686803 / +912228699159 / +912228699178 (Mon-Sat, 10 am to 6.30
pm).
2. Please make a video while opening the package as a supporting proof in case of
damaged or missing products in your order.
3. Do not break the seal of the product if you have any doubts/questions about
authenticity.
4. Once the product seal is broken, we do not accept return/replacement for the
product.
5. In case you request for return of products purchased under offers like Buy1 Get1
or free promotional merchandise the offer will be void and only 30% of the value of
sealed product will be refunded. Free merchandise will have to be returned.
6. Clothing and soft good items do not qualify for a return or exchange if they have
been used, washed, or had the original tags removed.
7. Products purchased under clearance sale are not eligible for returns.
Missing/Damaged Items
In case a product is missing/damaged in your order please reach out to us
on info@acplhomecare.com with the name & quantity of product missing and attach
the images of the products already received. Also share the image of the outer
packaging box along with the invoice. Once we received the email we will check with

our internal team and after the investigation we will send the missing items or
damaged items to you in 5-6 working days.
In case your have received a wrong product or completely wrong order please follow
the same process and we shall arrange for a replacement within 5-6 working days.
Cancellation Policy
You can self-cancel your order in My accounts section or request for a cancellation
by dropping us an email on info@acplhomecare.com before it has been dispatched
from our warehouse. Once it is dispatched, cancellation is not possible.
If your order is a prepaid one and is cancelled, refund will be initiated to your source
account within 7-10 working days